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Stephan Panier is an experienced professional with a strong background in customer experience and management. Currently serving as the Head Of Customer Experience at NetCologne since October 2018, Stephan has previously held senior roles at KPMG as Senior Manager ERP & Customer and at Infosys Consulting as Principal. Prior experience includes leadership positions at Telefónica Germany, where Stephan was Head of Demand & Delivery Management for Products & Services and also served as Team Manager for Billing & Provisioning Technology. A solid foundation in product and process management was established during time at E-Plus Group / KPN Mobile International as Department Manager and earlier roles at Quam, Elisa, and Drillisch AG, where expertise in billing, collections, and IT services was developed.