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Mai Kim, MBA, CSSGB has over 18 years of extensive work experience in various roles related to business systems analysis, program management, and IT operations. Mai is currently serving as the Enterprise Business Systems Manager at Net Health, where they coordinate strategic process improvements and oversees the daily operations of a team responsible for developing and optimizing information technology systems and platforms.

Prior to their current role, Kim worked at VSP Global as a Program Manager, where they successfully managed multiple related projects and provided direction and guidance to project managers. Mai also served as a Systems Analyst, acting as a strategic liaison between IT staff, management, and business partners to achieve effective technical solutions. Previously, they worked as a Senior Business Analyst, focusing on developing and implementing business process improvements and system changes.

Kim's experience also includes roles at Blue Shield of California, MAXIMUS, Health Net, ECMC/EdFund, EDFUND, California Department of Education, and Golden 1 Credit Union. At Blue Shield of California, they served as a Program Manager for Business Systems Analysis, providing oversight for process improvement initiatives. Mai has also worked as a Business Systems Analysis Consultant/Lead and a Conversion Systems Analyst.

Throughout their career, Kim has demonstrated strong leadership skills, the ability to analyze and evaluate data and systems functionality, and a strategic mindset to drive technical development and improvements. Mai holds an MBA and a Certified Six Sigma Green Belt (CSSGB) certification.

Mai Kim earned a Bachelor of Science degree in Management Information Systems from California State University-Sacramento, which they attended from 1997 to 2002. In 2004 and 2005, they pursued a Master of Business Administration (MBA) in Business Administration at the University of Phoenix. Mai also obtained a Certificate of Achievement in Essentials of Business Process Management - Healthcare from Villanova University in 2014. In December 2016, they were certified as a Six Sigma Green Belt by ASQ - World Headquarters.