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Paul Jenzen currently serves as Head of Customer Experience & Insights at Nestlé Nespresso SA, where responsibilities include enhancing the Omni-Channel Customer Experience by integrating CRM, Insights, and Analytics. Prior experience includes over a decade at Hyundai Motor Company Australia, where roles spanned Senior Manager Customer Experience and Senior Manager Service Marketing & CX Programs, focusing on customer-centric strategies and the launch of the Hyundai iCare service brand. Earlier positions at Volkswagen Group Australia involved various management roles in Customer Experience and Marketing, while initial experience at Honda Australia Motor Vehicles concentrated on service experience. Paul Jenzen holds a Bachelor of Commerce in Marketing from Federation University Australia.