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Palanirajan Shanmugakani is currently a Team Leader at NEOS, where they work as a Service Consultant. Prior to this, they worked at TAL Australia as an Operations Support Co-ordinator and later as a Premium Experience Specialist. Their previous roles include working as a Customer Service Representative at Toll Group, a Senior Manager Market Research at Course5i, a Market Research Analyst at IDC, and a Research Analyst at Scope e-Knowledge Center. They hold a Master of Business Administration - MBA in Marketing from Grafton College and a Bachelor's degree in Computer Science from Dr.G.R.Damodaran College of Science.