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Junaid Akhtar is an experienced professional with a strong background in customer experience and success management. Currently serving as a Customer Experience Manager at Nento since April 2022, Junaid is responsible for managing client records and addressing technical issues. Previously, Junaid held the position of Client Success Specialist at Noviya Systems/Epic IT Solution, where responsibilities included maintaining records in Pipedrive CRM and achieving targets by placing candidates. Earlier experience includes roles as Renewal Representative/Customer Success Manager at IDERA Software, where management of customer information and revenue targets was key, as well as a Customer Success Specialist at PTCL and Assistant Accounts Officer/Business Analyst at Pakistan Motorway Contractors Joint Venture, focusing on financial management and database administration. Junaid holds a Master of Business Administration in Finance and Financial Management Services from the University of Wah, earned in 2016.