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Carlo Williams is an experienced IT professional with a strong background in cloud systems and network engineering. Currently serving as a Cloud System Administrator at Nelson Enterprise Technology Services since September 2022, Carlo has also worked as a Junior Network Engineer at Insight Global since December 2019. Previous roles include Tier 2 Help Desk Technician for the City of Colorado Springs, where Carlo provided comprehensive technical support to first responders, and IT Specialist for the U.S. Geological Survey, managing help desk operations. Carlo holds a Bachelor of Science in Computer Science from Colorado Technical University and an Associate's degree in General Studies from Central Texas College, with ongoing education at Free Code Camp. A retired First Sergeant from the US Army, Carlo combines military discipline with technical expertise in the IT sector.