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Viki Smith has extensive experience in healthcare management, currently serving as Practice Manager at Neighborhood Health Center - WNY since January 2019. Prior to this role, Viki spent 36 years at Kaleida Health, advancing through various positions including Laboratory Operations Manager, where oversight included 4 supervisors and 120 employees across multiple departments, supporting numerous nursing homes. Viki also held roles as Project Manager for Research, ensuring compliance with regulations, and as Client Service Account Manager, focusing on marketing laboratory services. Earlier in the career, Viki was a Laboratory Processing Supervisor and medical technologist, beginning as a phlebotomist and medical technology intern. Viki holds a Bachelor's degree in Clinical Laboratory Science/Medical Technology from the State University of New York at Fredonia.