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Sandile Shezi is an experienced Recovery/Collections Agent at Nedbank since June 2018, previously working as a Quality Assurer for Fusion Assets Recovery from March 2010 to May 2018. In the role at Fusion Assets Recovery, Sandile focused on identifying common customer issues, enhancing the customer experience, and standardizing communication processes. Sandile is currently pursuing studies at the University of South Africa/Universiteit van Suid-Afrika, with enrollment beginning in January 2008 and continuing to the present.