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Matt Pass is an experienced professional in customer success and account management with a career spanning over a decade. Currently serving as the Enterprise Customer Success Lead for ANZ at Nearmap since January 2021, Matt oversees a team of four Enterprise Customer Success Managers, contributing to best practice development and representing the team in senior management discussions. Previously, Matt held roles at Lanrex as a Strategic Account Manager, focusing on IT managed services for SMEs, and at Fuji Xerox Australia in various capacities, including Pre Sales Consultant and Customer Success Manager, where Matt was instrumental in managing key accounts and enhancing customer value through SaaS and hardware solutions. Earlier experience includes a Senior Relationship Manager position at INTERACTIVE Pty Ltd. Matt's educational background includes a certification in Service Design from Academy Xi earned between 2018 and 2019.