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Kelston Spokes is a Systems Support Analyst at NCT Charity since September 2022, focusing on the transition to cloud systems, managing user operations in Salesforce, and overseeing the helpdesk. Previously, Kelston worked as an IT Helpdesk Technician at NCT, addressing various IT responsibilities to ensure the charity's technological operations ran smoothly. Prior to NCT, Kelston served as a Delivery Driver at Argos, handling customer orders and warehouse tasks, and as a Customer Service Representative at Poundstretcher, where skills in customer service and sales were developed. Kelston's educational background includes a Level 3 Apprenticeship in Information Communications Technician from Professional Apprenticeships and a BTEC in Business from SGS College, alongside a variety of GCSEs from Digitech Studio School.