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Karla Dubey is an accomplished IT professional currently serving as the ITSM Manager for Incident and Problem Management at NCR Atleos since August 2024. With extensive experience at Texas Capital Bank, where roles included Assistant Vice President and Vice President overseeing IT Service Desk operations, Karla has demonstrated strong leadership skills by managing global help desk teams and ensuring high performance in service delivery. Previous positions include IT Helpdesk Manager at ITW EAE, Level 3 Lead in Retail Infrastructure Support at Best Buy, and IT Specialist/Help Desk Supervisor at Valspar, highlighting a robust background in technical support across various industries. Karla holds a Bachelor's degree in Criminal Justice from The George Washington University.