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Grace J. Tester has a diverse work experience in various customer success and business development roles. Grace J. currently works at nCloud Integrators as a Business Development Manager, where they focus on driving growth and delivering predictable outcomes for clients using the Gainsight customer success platform. As a Senior Consultant at the same company, they provided strategic advice, implemented and onboarded clients to the Gainsight platform, and facilitated customer success throughout the implementation lifecycle.

Prior to their current role, Grace worked at Kronos Incorporated as a Gainsight System Administrator in the Customer Success department. Grace J. also gained experience at Red Hat, where they served as a Customer Success Tooling and Architecture Analyst as well as a Customer Success Operations Architect in a team lead capacity. At Dude Solutions, they worked as a Client Success Operations Specialist and Gainsight Administrator. Grace J. began their career at FacilityDude as a Client Engagement Marketing Specialist and later transitioned into the role of Client Success Advocate, where they were responsible for implementing solutions, training staff, and providing support to clients nationwide.

Grace's work experience demonstrates their expertise in driving customer success, implementing and optimizing Gainsight platforms, and providing strategic advice to clients.

Grace J. Tester began their education in 2003 at the University of North Carolina at Charlotte, where they studied Business/Commerce, General. Grace J. completed their studies at UNC Charlotte in 2005. Following that, from 2005 to 2006, Grace attended Asheville-Buncombe Technical Community College, focusing on Pre Business. In 2007, they enrolled at East Tennessee State University to study Public Relations/Image Management. Grace's education history does not include any obtained degrees at this time. In addition to their academic pursuits, in March 2021, they obtained two certifications: Automation Pro I Certification from Workato and Gainsight Admin NXT Certification (Level 3) from Gainsight.