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Ru B. is a seasoned CRM Business Analyst at Otis Elevator Co., with experience in managing stakeholder communications and overseeing complex CRM Dynamics projects using Azure DevOps, SQL, and PowerBI. Prior to this, Ru B. completed an internship at Valyant AI, focusing on system testing, data visualization, and natural language processing contributions. Ru B. also served as an eCommerce Business Analyst for the Academic Experimental Project - PetsGlory, where analysis and reporting informed marketing strategies. Volunteer experience includes managing external communications and marketing strategies for Project Management Without Borders. Ru B. has a Master's degree in Management Information Systems from the University of Colorado Denver.