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William Altieri is an accomplished IT professional with extensive experience in operations, support, and management across various organizations. Currently serving as IT Operations Assistant Manager and IT Lead Endpoint Engineer at Rally Credit Union since April 2020, William excels in mentoring teams and implementing IT service management solutions. Previously, William held multiple roles at Regency Integrated Health Services, including IT Service Desk Manager, where responsibilities encompassed overseeing a 24/7 support center and resolving escalated technical issues. William's early career included positions such as IT Field Service Technician and IT Service Desk Technician. Possessing a Bachelor of Applied Science in Information Technology from the University of Houston-Clear Lake and an Associate of Science in Computer Science from Blinn College, William combines technical expertise with leadership and project management skills.