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Lorena Flores-Moreno is a seasoned professional with extensive experience in management and operations across various sectors. Currently serving as Contact Center Vice President at Rally Credit Union since April 2022, Lorena has previously held the position of Account Relationship Manager while seeking new opportunities in Public Relations and Corporate Communications. Lorena's background includes significant roles at McLemore Building Maintenance, Inc. as Regional Operations Manager and South Texas Branch Manager, as well as a long tenure at First Data Corporation where various positions such as Project Manager, Operations Manager, Workforce Manager, VOC Manager, Process Improvement Manager, and Chief of Staff to the VP of Operations were held.