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Jeanna Reed is an experienced professional in service delivery and instructional design, currently serving as a Senior Service Delivery Manager at Navient since March 2013, where leadership spans two helpdesk teams. Previous roles include Service Delivery Manager overseeing telecommunications and application support, as well as Senior Education Manager managing training teams and materials. Jeanna has also held positions as an Education Manager in Instructional Design and as an Instructional Design Specialist, focusing on the development of training materials and project management. Before Navient, Jeanna worked at Sallie Mae as a Bid Writer and held instructional roles at various gymnastics centers, showcasing a diverse skill set spanning management, training, and proposal writing. Jeanna holds a Master of Professional Writing from Chatham University and a Bachelor of Arts in Communication from the University of Central Florida.