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Laura Adkins currently serves as Customer Care Team Leader at Nav Technologies, Inc. since September 2024. Prior to this role, Laura held multiple positions at BlueVine from March 2021 to September 2024, including Fraud Support Manager and Banking Support Manager, where responsibilities included managing high-performing teams and maintaining quality service metrics. Laura's previous experience includes a Team Manager position at Walmart in 2020, overseeing various customer care teams, and a range of roles at Jet.com from 2015 to 2020, culminating in the role of Escalation Supervisor. Throughout these positions, Laura demonstrated expertise in team management, quality assurance, process improvement, and customer service excellence in fast-paced e-commerce environments.