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Punjit Malhotra is a seasoned technology leader with extensive experience in the financial services sector. Currently serving as a Senior Director at NatWest Group since April 2022, Punjit focuses on enhancing customer service through innovative technology solutions. Previous roles include Senior Director at Max Life Insurance Company Limited and Senior Vice President for Product Engineering at the same organization. Punjit's tenure at NatWest Group began in 2019 as the Director of Intelligent Automation, where effective customer journey automation was prioritized. Before this, Punjit held various leadership positions at RBS, leading major technology initiatives and managing key teams in operations and analytics. Punjit began a career at Publicis Sapient as a Senior Associate Technology after earning a Bachelor's degree in Information Technology from Delhi University.