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Kaprina Ingram, PhD has a wealth of work experience, beginning in 1998 with JCPenney, where they held the role of Customer Service. Kaprina then moved to KLS Martin L.P. in 1998, where they held the roles of Customer Service and Customer Service Supervisor. In 2006, they became an OEM Account Specialist at Sunoptic Technologies. From 2008 to 2022, they were employed at Pilot Pen Corporation of America, where they held the roles of Customer & Consumer Service Manager and Customer & Consumer Service Supervisor. Most recently, they have been the Customer Experience Manager at Natural Life since 2022.

Kaprina Ingram, PhD completed their Doctor of Philosophy in Industrial and Organizational Psychology from Walden University, followed by a Master of Philosophy in Psychology from the same institution. Kaprina then earned a Masters in Business Administration and Human Resource from University of Phoenix, and a Bachelors of Science in Business Management from the same university.