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Alexsandra Schwab is a seasoned professional with extensive experience in digital customer care and change management, currently serving as the Digital Customer Care Sr Manager at Natura &Co since August 2020. Prior to this role, Alexsandra held several positions at Natura, including Digital Customer Care Manager, Change Management Manager, and Shared Services Project Manager, contributing to the company's growth in the Latam region. Alexsandra's earlier career includes roles at Telefônica Serviços Empresariais Do Brasil Ltda. as Gerente de conta and Consultor de relacionamento, and at Telefónica as Administrativo. Alexsandra holds degrees from FGV - Fundação Getulio Vargas and Universidade Sant'Anna.