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Hiba Alam serves as the Engineering Lead at Nationwide Building Society since August 2023, following a 12-year tenure at Accenture where Hiba progressed through various roles including Application Service Delivery Manager, Technical Lead, Senior Software Engineer, and Software Engineer. Responsibilities included overseeing onshore/offshore application service delivery across multiple payment schemes, managing a team of 30, and executing major infrastructure upgrades and testing for critical payment applications. Hiba's expertise encompasses risk assessment, post-deployment support, process optimization, and stakeholder engagement, significantly contributing to enhancements such as an 80% reduction in post-deployment incidents. Hiba holds a Bachelor of Technology degree in Computer Science from Jaypee Institute of Information Technology, earned in 2011.