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Elisheva Klein has extensive experience in customer support and financial services, currently serving as a Collections and Recoveries Agent within the Auto Finance sector at Zopa since October 2022, also taking on the role of Vulnerable Customer Process and Support Agent. Prior to this, Elisheva worked at NatWest Group and the Financial Conduct Authority, where responsibilities included managing vulnerable customer collections and supervising recovery operations for commercial clients. A seasoned professional, Elisheva’s background encompasses positions at Barclays UK, focusing on community banking and customer service excellence. Elisheva holds multiple B TECH qualifications from Capita and Epping Forest College, including Customer Service and Creative Media Production.