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Martine Gallard is an experienced professional in customer relations and fraud analysis, currently serving as the Customer Relations Manager at National Windscreens since November 2022. In this role, Martine manages and investigates complaints, including CEO issues and high-profile cases, and prepares final responses and supporting evidence for case files. Prior to joining National Windscreens, Martine worked at BRIGHTSIDE GROUP LIMITED as a Fraud Analyst since March 2017, identifying and managing potential risks while collaborating with fraud networks and insurers. Earlier experience includes a position as a Complaints Handler at Comet from February 2009 to May 2013, where Martine handled high-level complaints and legal disputes. Martine's educational background includes studies at Marlwood School, Northumbria University, and South Shields College.