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Amanda Cooper is a skilled professional with extensive experience in service implementations, project management, and customer advocacy. Currently serving as Manager of Service Implementations at NRTC since February 2020, Amanda has previously held roles such as Project Manager and Project Coordinator. Amanda's background includes a position as Quality Assurance Specialist at NeoNova Network Services, where key responsibilities involved call monitoring, performance tracking, and agent coaching. Additional experience includes serving as a Customer Retention Specialist at DIRECTV, recognized for outstanding performance, and roles in customer service and technical support at West Corporation and Walgreens. Amanda holds a Bachelor of Science in Acquisitions and Contracts Management from Athens State University and two Associate degrees in General Studies from Calhoun Community College and Motlow State Community College.