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Daelen C. is an accomplished professional with experience in technical support, leadership, and social media strategy. Currently serving as a Consultation Agent at Geek Squad, notable achievements include optimizing consultation processes that reduced wait times by 20% and enhancing the client experience through a new feedback system. As Association President at The Universities at Shady Grove, Daelen led a fundraising initiative and managed club operations for a large membership. Previous roles include Social Media Chair, where Daelen increased audience engagement, and Independent Desktop Support Contractor at TaskRabbit, achieving a 95% customer satisfaction rate. Daelen also contributed to operational efficiency as an Administrative and Marketing Associate at Tory Burch. Currently pursuing a Bachelor's degree in Communication with a Focus on Technology, academic background includes studies at Montgomery College and a High School Diploma from Washington Christian Academy.