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Joseph Johnson is a seasoned professional in service level and vendor management, currently serving as the Global Lead of Service Level Management at National Grid since September 2015. With extensive experience in overseeing the performance of outsourced suppliers across customer support and IT services, Joseph leads a team focused on continuous service improvement and the management of key performance indicators. Prior roles include Senior Operations Manager at Convergys, where Joseph managed client account operations and improved service performance across various industries, and Provider Contact Center Manager at WellPoint, achieving substantial improvements in quality scores. Joseph's background is further complemented by leadership experience at GoDaddy.com and a robust educational foundation that includes an MBA in Business Administration and degrees in Software Engineering and Psychology.