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Zakariya Faruki is an experienced Assistant Operations Manager at National Express LTD since October 2018, where responsibilities include advocating for a cultural shift promoting collaboration, accountability, and innovation to enhance employee engagement. Prior roles at National Express include Operations Supervisor and Central Controller, focusing on service efficiency and effective relationship management. Zakariya began their career as a Graduate Management Trainee at Rotala Plc, managing a team of inspectors and a large group of driving staff. Additional experience includes serving as a PTS Controller at West Midlands Ambulance Service NHS Trust and as a Contact Center Agent at Equiniti. Zakariya holds a degree from the University of Wolverhampton and has completed education at Joseph Chamberlain College and Broadway School.