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Derrick L. Webb, holding a Master of Science in Management and Organizational Behavior from Benedictine University and a Bachelor of Arts in Hotel, Restaurant, and Travel Administration from Southern Illinois University, currently serves as Customer Experience Manager at the National Council of State Boards of Nursing, leading a team of 10 to enhance exam registration and licensing processes. Previously, Derrick held several leadership positions, including Section Manager III at Enova International, overseeing a 27-member team within the Small Business Unit, and Contact Center Supervisor at Advocate Health Care, managing 18 direct reports to improve patient care experiences. Derrick's extensive experience also includes roles at Allstate, where responsibilities ranged from supervising teams in claims and customer service to managing workflow and talent development initiatives.