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Vimla Jai has extensive experience in project management and change management across various financial institutions, currently serving as the Head of New Initiatives in the Payment Services Group at the National Bank of Pakistan since July 2023. Previous roles include Lead Change Management at Pakistan Single Window, Senior Change Business Analyst at Mashreq Bank, and AVP Senior Business Analyst at JS Bank, demonstrating a strong focus on customer experience and digital transformation. Vimla's career began at UBL, where initial responsibilities included phone banking. Educational credentials include a Master's degree in Economics from Karachi University, along with multiple certifications from The Fletcher School at Tufts University in areas related to digital finance and banking.