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Estelle Lannoy is an experienced Senior Business Analyst currently at the National Bank of Canada since November 2020. Prior to this role, Estelle held positions at Deloitte Australia, where responsibilities included the creation of a Digital Bank and core banking system transformations across various regions and sectors. Estelle's expertise encompasses requirement management, scope structuring, workshops facilitation, UX and CX co-creation, and business analysis. Previous experience includes operational due diligence at Unigestion, financial oversight as Assistant Chief Financial Officer at Cheval Blanc, and strategic project management at Focus Creation. Estelle holds a Master of Science in International Finance Management from Aix-Marseille Graduate School of Management and a Bachelor's degree in Business Administration from the University of Montpellier.