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Tim Solomon is a seasoned professional with significant experience in research and customer insights, currently serving as a Senior Consultant in Research for NAB since June 2022, focusing on enhancing customer outcomes within the Citi division. Previously, Tim held the position of Research Manager, leading the migration of NPS programs to NAB’s infrastructure. Prior to NAB, Tim served as Customer Insights Manager at Citi, overseeing customer feedback programs and leveraging insights to enhance product offerings and customer experiences. Tim's extensive background includes a decade at Wealth Insights, where roles ranged from Head of Projects to Analyst, emphasizing data analysis, project management, and the production of industry intelligence reports. Tim holds an MBA from AGSM @ UNSW Business School, a degree in Information Systems from the University of Sydney, and completed Professional Banking Fundamentals through FINSIA.