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Jaya Baby is an experienced Delivery Manager with a strong background in business analysis and agile project management, currently serving at NAB since January 2018. Expertise includes collaborating with cross-functional teams to deliver business initiatives, facilitating agile ceremonies, and mentoring business analysts. Previous roles include Senior Business Analyst at a financial start-up and Business Analyst/Systems Analyst at RAKBANK, where Jaya Baby managed system integrations and process re-engineering. Early career experience as a Programmer Analyst at Cognizant provided a foundation in requirement capture and functional documentation. Jaya Baby holds a Bachelor of Engineering in Electronics and Communications from Anna University and an MBA in Information Technology from Bharathiar University.