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Abigail Kozak, MBA, CPXP, is an experienced professional in healthcare quality and customer success. Currently serving as the Organizational Customer Success and Implementation Manager at the National Association for Healthcare Quality since March 2023, Abigail previously held the position of Customer Success Analyst at PatientIQ from April 2022 to March 2023. Prior roles include serving as a Consultant for Patient Family Experience and a Human Resources Recruiter at Ann & Robert H. Lurie Children's Hospital of Chicago from January 2015 to April 2022, and as a Senior and Healthcare Recruiter at Maxim Healthcare Services from August 2012 to December 2014. Abigail began a career at OSF HealthCare as an Administrative Intern, where research led to an economic impact study presented to the hospital board. Early experience also includes a role as a Public Relations Assistant at Knox College, focusing on developing economic impact documents. Abigail earned an MBA in Health Sector Management from DePaul Driehaus College of Business and a Bachelor of Arts in Economics from Knox College.