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Kirsten Sanford is a seasoned professional with extensive experience in business analysis and process management. Since 2011, Kirsten has served as a Pega Business Architect and Business Systems Manager at NASCO, overseeing technical solutions for medium to large projects while evaluating operational impacts and recommending improvements. Prior to this role, Kirsten worked at Blue Cross from February 2000 to November 2011 as a Business Process Management Analyst, where responsibilities included facilitating cross-functional projects to enhance operational effectiveness through process analysis and workflow redesign. Kirsten holds a certification as a Certified Business Analysis Professional from the International Institute of Business Analysis and has pursued education at Northeastern University and Villanova University.