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Lee Lucas is an experienced professional in customer operations, currently serving as the Head of Customer Operations at National Accident Law since April 2021. Lee previously held the position of Head of Operations at National Accident Helpline from February 2018 to March 2021, contributing to the company’s status as the UK’s leading provider of personal injury advice and services. Earlier roles include Operations Manager at National Accident Helpline and Contact Centre Manager at The White Company, where responsibilities spanned team leadership, performance management, and customer satisfaction. Lee's career also includes positions as Contact Centre Team Leader at Dataforce UK and Page and Moy Travel Group, along with a background as Lead Senior Advisor at Boots UK. Educational credentials include a degree in Equestrian/Equine Studies from Moulton College.