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Andrew Marsay is an experienced ITSM consultant and Service Transition Manager with a robust background in service management, consultancy, and technical support. Currently serving as a Service Transition Manager at Virgin Media O2, Andrew has held various consulting roles since 2014 at Marsay SMC, where expertise spans ITIL/MOF service management and ISO20000 compliance. Previous positions include Senior Service Transition Manager for significant projects at Virgin Media and substantial consultancy work for clients such as Microsoft, Liberty Global, and SABMiller, contributing to service readiness and operational efficiency. Andrew's educational background includes a BTEC National Diploma in Computer Studies.