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Johanna Gonzalez, MBA, is an experienced professional in call center and business operations management. Currently serving as Call Center Manager at Nan McKay and Associates since May 2023, Johanna oversees daily operations, ensures efficient client inquiry handling, and implements staff training programs. Previous roles include Onboarding Specialist at Comcast, where complex employee issues were resolved and inter-departmental communication improved, as well as positions in leadership development and customer account management. With a background as a Business Development Consultant at Santa Barbara Investments, Johanna introduced process improvements for organizational growth. Additionally, experience as a 2-20 Licensed Insurance Agent provided sales expertise in the insurance sector. Educational credentials include a Bachelor of Science in Business Administration and ongoing pursuit of a Master of Business Administration at the University of Phoenix.