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Fatma Albalooshi is an experienced professional in customer engagement and quality assurance, currently serving as the Customer Engagement Manager at Nakheel since January 2023. Prior roles include Customer Engagement Manager at Al-Futtaim and Contact Center Operations Manager at Expo 2020 Dubai. Fatma has a solid background in quality assurance, having worked as a Quality Assurance Manager at Expo2020Fans and as a Team Leader in Quality Assurance at du. Additionally, Fatma's earlier experience includes positions as a Broker Assistant at Emirates NBD and Guest Relations Specialist for VVIPs at Jumeirah Group. With a Higher National Diploma in Business Administration and Management and certifications in various fields, including Project Management Professional and Leadership Program Certification, Fatma is well-equipped in both customer service and management domains.