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Phoy Ming Ho is an experienced Information Technology professional with a robust background in service desk management, currently serving as the Information Technology Service Desk Manager at NagaWorld since December 2016, overseeing a team of 29 to provide IT support for 8000 employees. Prior to joining NagaWorld, Phoy held several key positions at DHL ITS from January 2012 to December 2016, including regional lead for multiple service desk teams and leading a German-speaking support team. Phoy's career began at HP in 2007 as an IT Helpdesk Specialist, progressing to Assistant Team Lead. Phoy Ming Ho holds a Master of Business Administration in International Business from the University of East London and a Bachelor of Science with Honours in Computing from Nilai College.