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Natalia Rivero is an experienced professional in customer experience and loyalty programs, currently serving as an Especialista en Experiencia de Clientes at Nación Servicios since February 2022. Prior to this role, Natalia spent over a decade at LIBERTAD S.A., holding positions including Responsable programa Loyalty, Analista de Clientes, Analista de Fidelización y Programa B2B, and Asistente administrativo sénior. Natalia possesses a strong educational background with qualifications in Customer Experience Management from IZO, a Diplomado en Competencias de Gestión from Mundos E, and multiple diplomas in Retail Management and Operational Management from Universidad Empresarial 'Siglo 21', along with a technical degree in Business Administration from Institución Cervantes.