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Jiayi Hu

Customer Success Senior Manager at N-SIDE

Jiayi Hu is a seasoned professional with extensive experience in customer success, strategic marketing, and supply chain management. Currently serving as Customer Success Senior Manager at N-SIDE since March 2022, Jiayi has led consulting projects for optimizing clinical trial supply chains, generating significant revenue. Previous roles include Senior Strategic Marketing Advisor at FedEx Express, where strategic business cases were developed for European growth, and Senior Strategy Analyst at UPS, managing a B2C ecommerce product strategy. Earlier career experiences involve key account project management at Toyota Boshoku Europe, performance analysis at Shell, and operational optimization in multiple roles at Apache Footwear Ltd. Jiayi holds an MBA from Solvay Brussels School, a Master’s degree in Operations & Supply Chain Management from the University of Liverpool, and a Bachelor’s degree in International Business from Guangdong Business College.

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