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Julie Tetrault is an experienced Senior Customer Success Manager at N-able, specializing in building success blueprints and orchestrating effective project delivery. Prior to this role, Julie served as a Senior Service Manager at Lumen Technologies and held multiple positions at Global Knowledge Training, particularly as a Solutions Sales Engineer, where expertise in client relations and technical support was demonstrated. Julie's background includes project coordination in IT at the UNC School of Medicine and a solid foundation in technical support from roles at Cisco Systems and Nortel Networks. Furthermore, educational qualifications include degrees in Telecommunications and Electrical Engineering, as well as certifications in Project Management and ITIL.