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Jerome Paul Minoza has extensive experience in customer service and technical support roles. Jerome Paul began their career in 2003 as a Technical Support Specialist at Link2support and then worked as a Technical Support Representative at Client Logic from 2004 to 2005. Jerome Paul continued their technical support career at Acquire Asia Pacific Philippines from 2005 to 2006 and at Siemens Inc from 2006 to 2008. In 2008, they joined 247 Customer Philippines Inc as a Team Leader/Operations Supervisor for various accounts, including sales/e-commerce and technical accounts. Jerome Paul effectively managed teams, coached agents, and made critical decisions to ensure client expectations were met. Most recently, starting in 2020, Jerome worked as the Head of Customer Service at Mysticsense, where they established and managed the customer support department, trained agents, and developed procedures and standards for smooth operations. Throughout their career, Jerome has consistently provided efficient and effective technical support to customers.

Jerome Paul Minoza obtained a Bachelor of Science degree in Computer Science from AMA University, where they studied from 1998 to 2002.