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Ann Baggett has extensive experience in customer success and professional services, currently serving as the Director of Customer Success at Paradigm. Prior to this role, Ann held multiple positions at Epic, including Quality Manager - Patient Experience, Application Services Manager, and Senior Technical Writer & Team Lead. Additionally, Ann's background includes an editorial internship at The Chronicle of Higher Education and a role as Communications Specialist at the Federal Home Loan Bank of Des Moines. This diverse experience has equipped Ann with a strong skill set in communication, quality management, and customer service.