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Dona V. is an experienced professional with a strong background in product operations and project management, primarily in the fintech sector. Currently serving as a Product Operations Manager for GCash at Mynt - Globe Fintech Innovations, Inc. since April 2018, Dona V. focuses on improving service level agreements and payment success rates while developing efficient processes for transactional issues. Previous roles include Automation/Efficiency Head and Project Manager for Globe Integration, where strategic project execution and client management were key responsibilities. With a diverse career spanning positions at 51Talk Philippines, The Design People, Brady Corporation, and Accenture, Dona V. has demonstrated expertise in operations management, team leadership, and customer relations, supported by a Bachelor's degree in Marketing from the University of the East.