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Trevor Alden is an experienced Product Owner at MyCarrier since July 2019, where responsibilities include collaborating with stakeholders to understand customer needs, prioritizing feature development, and ensuring alignment with the global MyCarrier roadmap. Prior to this role, Trevor served as a Customer Support Manager, Level II Technical Support Specialist, and Customer Service Specialist at MyCarrier, gaining a comprehensive understanding of customer support operations and technical troubleshooting. Trevor's background includes customer service roles at Golden Customer Care and Robertsons Coffee, as well as technical positions at Cox Automotive and MarketStar, where skills in sales and technical support were honed. Trevor began a career in customer engagement as an Emergency Medical Dispatcher and interviewer, building a solid foundation in communication and problem-solving.