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Kerry O'Shea has extensive experience in management and operations, currently serving as Manager Business Improvement at My Plan Manager since February 2020, where previous roles included Operations Support Manager and Service Delivery Manager. Prior positions include Customer Service & Client Reporting Manager at HPS from December 2017 to February 2020, Operations Manager at First Mortgage Services from November 2014 to December 2017, Customer Care Call Centre Manager at William Demant from October 2013 to October 2014, and Contact Centre Manager at Westpac from July 2008 to October 2013. Kerry's career also includes a role as Customer Sales and Service Centre Manager at AGL Energy and Operations Manager at Optus. Academic background includes attendance at Kildare College from 1975 to 1978.