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Vergel Sevilla is an experienced Troubleshooting Specialist 3 currently working at My Amazon Guy since May 2020. Prior to this role, Vergel served as a Support Specialist at Virtual Wonders from August 2017 to May 2020, where key achievements included managing trouble tickets with a resolution rate of 75% and consistently achieving top seller status for four consecutive months. Vergel's career also includes a position as a Support Specialist at iQor from December 2012 to October 2014, where recognition included the most improved representative certificate and multiple top performer awards. Vergel holds an Associate's degree in Computer Science from BYU-Pathway Worldwide, completed between 2019 and 2020, and studied at Colegio de Dagupan from 2009 to 2011.