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Melissa Kelly is an accomplished operations leader with extensive experience across various industries. Currently serving as the Director of Operations and Partner - Head of Operations at Muuto Consulting since October 2021, Melissa has previously held roles including Independent Programme & Project Manager and Independent Business Owner at Grumpy Kelly Ltd. with a focus on running the Balnoon Inn. Additional experience includes notable positions such as Senior Vice President at Marsh, Chief of Staff for EMEA at Oliver Wyman, Project Manager at Shell, and Marketing Manager at Bristol Street Motors. Melissa has a proven track record in project management and operational excellence in both corporate and entrepreneurial settings.