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Karlie Smedley Tolman serves as the Customer Support Manager at Mutual, a position held since September 2022, following a role as Customer Representative Team Lead at Sundae from November 2021 to September 2022. Previously, Karlie was a Financial Service Representative at Mountain America Credit Union, where notable achievements included ranking in the top 10 out of 500 loan officers and receiving the First Responder Award for achieving $1 million in loan volume within the first four months. Karlie's earlier experience includes acting as a Member Service Representative at Idaho Central Credit Union, contributing to various roles in customer service and support. Academic credentials include a Bachelor's degree in Communication and Media Studies from Utah Valley University and an Associate of Arts from Salt Lake Community College.